Frequently Asked Questions

PatientNotes is an AI-powered medical scribe that listens to your patient encounters and automatically generates clinical documentation. It transcribes conversations in real-time, identifies speakers, and creates structured notes like SOAP notes, H&Ps, and Progress Notes.

Simply start a recording during your patient visit. PatientNotes captures the conversation, transcribes it with speaker identification, and then uses AI to generate a complete clinical note in your chosen format. You can review, edit, and export the note to your EHR.

PatientNotes works in any modern web browser on desktop, laptop, or tablet. We support Chrome (recommended), Safari, Firefox, and Edge. All you need is a microphone and internet connection.

PatientNotes is a web-based application that works on mobile browsers. A dedicated iOS and Android app is coming soon. Sign up for our newsletter to be notified when it launches.

PatientNotes costs $70/month per provider, or $50/month when billed annually ($600/year). This includes unlimited sessions, all templates, AI assistant, and team features. Save over 28% with annual billing.

Yes! All new users get a 7-day free trial with full access to all features. No credit card required to start.

No! All paid plans include unlimited sessions. Record as many patient encounters as you need without worrying about usage limits or overage charges.

Yes, you can cancel your subscription at any time. You'll retain access until the end of your current billing period. There are no cancellation fees or long-term contracts.

PatientNotes includes templates for SOAP Notes, H&P, Progress Notes, Procedure Notes, Psychiatric Evaluations, and many specialty-specific formats. You can also create custom templates.

Yes! PatientNotes works great for telehealth visits. Use a headset for best results, and ensure your system audio routes through your microphone to capture both sides of the conversation.

There's no hard limit on recording length. PatientNotes can handle extended visits, procedures, and multi-hour sessions. For best results, we recommend keeping individual recordings under 2 hours.

PatientNotes supports transcription in English, Spanish, French, Portuguese, and several other languages. The AI can generate notes in the same language or translate to English.

Absolutely! You can edit notes directly or use the AI assistant to make changes. Ask the AI to "expand the assessment," "add differentials," or make any other modifications you need.

Yes, PatientNotes is designed with HIPAA compliance in mind. We use encryption, secure data handling, and offer Business Associate Agreements (BAAs) for all subscribers. See our Security page for details.

All data is encrypted in transit (TLS) and at rest (AES-256). Audio recordings are processed and deleted after transcription. We use secure cloud infrastructure with SOC 2 compliance.

Audio recordings are processed for transcription and then securely deleted. We retain only the text transcript and generated notes, which you can export or delete at any time.

Yes, we provide Business Associate Agreements (BAAs) for all paid subscribers. This is included with your subscription at no additional cost.

PatientNotes saves audio locally during recording. If you lose connection, the audio is preserved and will process when you reconnect. You won't lose your session.

PatientNotes requires an internet connection for transcription and note generation. However, recording works offline, and content will process when you reconnect.

Transcription accuracy is typically 95%+ with good audio quality. Our AI is trained on medical conversations and recognizes medical terminology, drug names, and clinical language.

Built-in laptop microphones work, but external USB microphones or headsets provide better quality. Position the microphone to capture both you and the patient clearly.

Reach our support team via email at hello@patientnotes.ai or through the in-app chat. We typically respond within a few hours during business hours.

Yes! We offer free onboarding calls for new teams. Enterprise customers receive dedicated training sessions. Schedule a demo through our website to get started.